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Registration & warranty
Why register?
Have you purchased a new kamado, barbecue or pizza oven but have not registered it yet? We recommend doing so as soon as possible. For some brands, product registration is required in order to make use of their warranty and service conditions.
Are you experiencing a problem with your appliance? First check the information and tips below. If you cannot find a solution or still have questions, feel free to contact us. We will look into the issue with you and advise you on the appropriate solution.
Below you will find, for each brand, both the link to register your barbecue or appliance and the link to submit a warranty claim.
Warranty
Warranty conditions may vary depending on the brand and the specific component.
Kamado Joe offers a lifetime warranty on ceramic components, with the exception of the heat deflectors. The Bastard and Monolith offer a 20-year warranty on components covered by their respective warranty conditions.
Components covered by the warranty and for which a replacement has been approved will be shipped free of charge. Items included in a free BBQ package or obtained free of charge in any other way are not covered by the warranty.
In addition to any commercial warranty provided by the manufacturer, consumers are also entitled to the legal warranty. For consumer goods, Belgian law provides a two-year legal warranty for defects in conformity that become apparent within this period.
This legal warranty applies to consumer goods sold by Kamado BBQ to consumers acting for private purposes.
Kamado Joe
The Bastard
Blaze
Ooni
OFYR
Gozney
Masterbuilt
Monolith
Yeti
Tips
What should you do if the brass ferrule on your fibre-optic cable comes loose?
This can indeed happen sooner or later during the feltās lifespan. This certainly does not mean that your felt is worn out or needs replacing. A simple maintenance procedure will sort it out in no time, and youāll be able to carry on using this felt for years to come!
Whether the felt comes loose depends on how you use it and the temperature at which you cook. Whilst a standard felt pad needs replacing annually or every two years, you may need to re-secure the new felt pad once using heat-resistant silicone; after that, it wonāt come loose again. I always use Permatex Ultra Copper. Itās best to carry out this maintenance on the felt before it comes away completely, as itās more difficult to reattach it once it has; the felt shrinks after use. If it has come away completely, stretch the felt out a little by pulling it apart ā but be careful not to do this where the ends of the felt are joined together. Always make sure to clean and degrease the ceramic surface thoroughly first. Then apply silicone over the entire surface and stick the felt back on. Next, close the kamado and leave it closed for at least 48 hours. Do this when it isnāt too cold or damp outside, or bring it indoors for a while. I usually tighten the lid a bit extra (this can be adjusted via the fastening) so that the felt is held firmly in place under pressure. Once itās glued back on, the felt wonāt come loose again.
How do I look after my grill grates?
For both stainless steel and cast iron grill grates, itās a good idea to place your grate inside the kamado at the highest position whilst youāre lighting it. That way, your grate can preheat and is easier to clean. Once your kamado has reached the right temperature, clean the grate with the Brass BBQ Brush and coat it with peanut or rice oil. The easiest way to do this is to put the oil in a squeeze bottle so you can easily spray a little oil onto a piece of kitchen paper.
Once youāve finished cooking, remove any remaining food particles again with the Brass Brush, but this time itās best to use Care Spray to coat the grill. This spray contains carnauba wax and several natural oils which, thanks to the residual heat in your kamado, form a sturdy natural protective layer. This layer prevents rust and also acts as a non-stick coating. Wipe off any excess spray with kitchen paper and then leave your grill rack inside the kamado so that the layer can harden. You can also use Care Spray before cooking, but by doing it this way youāll save 50% of your spray.
PS: Care Spray is also excellent for treating all your cast-iron skillets and pans.Nadat je klaar bent met koken verwijder opnieuw alle etensresten met de Messing Borstel maar nu gebruik je best Care Spray om het rooster in te spuiten. Deze spray bevat carnauba wax en nog enkele natuurlijke oliĆ«n die door de restwarmte in je kamado een stevige natuurlijke beschermlaag vormen. Deze laag voorkomt roestvorming en fungeert ook als een antiaanbaklaag. Neem overtollige spray weg met keukenpapier en laat je rooster vervolgens in de kamado liggen zodat de laag kan uitharden. Je kan ook care spray voor het bakken gebruiken maar door het op deze manier te doen zal je 50% van je spray uitsparen.Ā
PS: Care Spray is ook uitstekend om al je gietijzeren skillets en pannen mee te behandelen.Ā
What should I be careful about with my heat shields?
- Make sure your charcoal does not come into contact with the heat shields. Charcoal can reach temperatures of over 700 degrees, which heat shields cannot withstand.
- Heat shields are porous. So do not let them get wet, as they will absorb water. This can cause them to crack when heated.