Customer Support
Warranty & Return
Warranty
You will receive the best guarantee from us! Because we stand behind our products 100%!
Each Kamado Joe comes with a lifetime warranty on ceramic parts. All parts covered by the warranty will be shipped free of charge for replacement.
See all about Service & Warranty.
Return policy
Is your order not to your satisfaction?
Exchange is possible under strict conditions:
- Contact the Kamado BBQ customer service in writing within 14 days of delivery
- Return the goods at your own expense within 20 days from delivery to:
Kamado BBQ
Meldertsestraat 8
3545 Zelem (Halen)
Belgium
- The item must not have been used or damaged.
- The item must be in its original packaging along with all accessories and instructions.
- BBQ furniture that is custom made cannot be returned.