Your Kamado Joe Specialist!
Warranty & Return
You will receive the best guarantee from us! Because we stand behind our products 100%!
Each Kamado Joe comes with a lifetime warranty on ceramic parts. All parts covered by the warranty will be shipped free of charge for replacement. Items from the free BBQ packs or otherwise obtained free goods are not subject to warranty claims. When purchasing a consumer good, you are entitled to the legal guarantee: this is a guarantee for any lack of conformity of the good that manifests itself within two years of purchase. This warranty applies to all consumer goods sold by Kamado BBQ to a consumer acting for private purposes.
See all about the Kamado Joe Service & Warranty.
Is your order not to your satisfaction?
Exchange is possible under strict conditions:
- Contact the Kamado BBQ customer service in writing within 14 days of delivery
- Return the goods at your own expense within 20 days from delivery to:
3545 Zelem (Halen)
- The item must not have been used or damaged.
- The item must be in its original packaging along with all accessories and instructions.
- BBQ furniture that is custom made cannot be returned.