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Warranty: Kamado Joe
Built to last a lifetime.
Limited Lifetime Warranty on Ceramic Parts
Kamado Joe warrants that all ceramic parts used in this Kamado Joe grill and smoker are free of defects in material and workmanship for as long as the original purchaser owns the grill.
5-Year Warranty on Metal Parts
Kamado Joe warrants that all metal and cast iron parts used in this Kamado Joe grill and smoker are free of defects in material and workmanship for a period of five (5) years.
3-Year Warranty on Heat Deflector and Pizza Stone
Kamado Joe warrants that the heat deflector frame and ceramic plate(s) and the pizza stone used for the Kamado Joe grill and smoker are free of defects in material and workmanship for a period of five (3) years.
1-Year Warranty on Thermometer and Gaskets
Kamado Joe warrants that the thermometer and gaskets used in this Kamado Joe grill and smoker are free of defects in material and workmanship for a period of one (1) year.
When Does the Warranty Coverage Begin?
Warranty coverage commences on the original date of purchase and covers only the original purchaser. For the warranty to apply, you must register your grill.
If a defect in material or workmanship is discovered during the applicable warranty period under normal use and maintenance, Kamado Joe will, at our sole option, replace or repair the defective component at no cost to you for the component itself. This warranty does not apply to labour, freight, or any other cost associated with the service, repair or operation of the grill.
What is Not Covered?
This warranty does not apply to damage caused by abuse or use of the product for purposes other than that for which it is designed, damage caused by lack of proper use, assembly, maintenance or installation, damages caused by accidents or natural disasters, damage caused by unauthorised attachments or modifications, or damage during transport. This warranty does not cover damage from normal wear and tear from use of the product (for example, scratches, dents, dings and chipping) or changes in the appearance of the grill that do not affect its performance.
HIS LIMITED WARRANTY IS EXCLUSIVE AND IN LIEU OF ANY OTHER WARRANTY, WRITTEN OR ORAL, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THE DURATION OF ANY IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE IS EXPRESSLY LIMITED TO THE DURATION OF THE WARRANTY PERIOD FOR THE APPLICABLE COMPONENT.
THE PURCHASER'S EXCLUSIVE REMEDY FOR BREACH OF THIS LIMITED WARRANTY OR OF ANY IMPLIED WARRANTY SHALL BE LIMITED AS SPECIFIED HEREIN TO REPLACEMENT. IN NO CASE SHALL KAMADO JOE BE LIABLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES. S
What Will Void the Warranty?
Purchasing any Kamado Joe product through an unauthorised dealer voids the warranty. An unauthorised dealer is defined as, but not limited to discount clubs, big box stores or any retailer who has not been expressly granted permission by Kamado Joe to sell Kamado Joe products.
For Warranty Service
For warranty service, please contact your local dealer. For international warranty service, you must contact the distributor for the country of origin of sale. Before you call, please have the following information available:
- Model Number (see rating plate)
- Serial Number (see rating plate)
- Proof of purchase by the original owner
- Date of installation
- Brief description of the problem
Your satisfaction is importance to us. If a problem cannot be resolved to your satisfaction, please write, call or email us.