{"id":18484,"date":"2021-03-10T16:56:00","date_gmt":"2021-03-10T15:56:00","guid":{"rendered":"https:\/\/www.kamadobbq.be\/klantenservice-verzending-en-afhaling\/"},"modified":"2026-01-08T16:25:00","modified_gmt":"2026-01-08T15:25:00","slug":"customer-support-shipping-and-pick-up","status":"publish","type":"page","link":"https:\/\/www.kamadobbq.be\/en\/customer-support-shipping-and-pick-up\/","title":{"rendered":"Customer Support Shipping and Collection"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; disabled_on=&#8221;off|off|off&#8221; admin_label=&#8221;1. FR Grijze balk met vinkjes&#8221; module_class=&#8221;header_section_0&#8243; _builder_version=&#8221;4.27.2&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;0px||||false|false&#8221; da_disable_devices=&#8221;off|off|off&#8221; global_module=&#8221;869&#8243; saved_tabs=&#8221;all&#8221; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row module_id=&#8221;topper&#8221; module_class=&#8221;black_header_top_info topper&#8221; _builder_version=&#8221;4.27.2&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#000000&#8243; width=&#8221;100%&#8221; max_width=&#8221;2137px&#8221; custom_css_main_element=&#8221;padding: 10px 0px 10px 0px; width: 100%; max-width: none;&#8221; custom_css_free_form=&#8221;\/* Zorg dat de rij volledig uitrekt *\/||.topper {||  width: 100% !important;||  max-width: 100% !important;||}&#8221; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.2&#8243; _module_preset=&#8221;default&#8221; link_option_url=&#8221;https:\/\/www.kamadobbq.be\/en\/promotions-packages\/&#8221; link_option_url_new_window=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: center;\"><strong><span style=\"color: #ffffff;\">\ud83d\udd25 Discover our promotions and packs \ud83d\udd25<\/span><\/strong><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_4,1_4,1_4,1_4&#8243; module_class=&#8221;header_section_0_row_0 header_top_info&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;Tekst&#8221; module_class=&#8221;header_section_0_row_0_text_block&#8221; _builder_version=&#8221;4.27.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><img decoding=\"async\" class=\"wp-image-347 alignnone size-medium\" src=\"https:\/\/www.kamadobbq.be\/wp-content\/uploads\/2021\/02\/check-mark-300x300.png\" alt=\"\" width=\"15\" height=\"15\" srcset=\"https:\/\/www.kamadobbq.be\/wp-content\/uploads\/2021\/02\/check-mark-300x300.png 300w, https:\/\/www.kamadobbq.be\/wp-content\/uploads\/2021\/02\/check-mark-100x100.png 100w, https:\/\/www.kamadobbq.be\/wp-content\/uploads\/2021\/02\/check-mark-64x64.png 64w, https:\/\/www.kamadobbq.be\/wp-content\/uploads\/2021\/02\/check-mark-350x350.png 350w, https:\/\/www.kamadobbq.be\/wp-content\/uploads\/2021\/02\/check-mark-150x150.png 150w, https:\/\/www.kamadobbq.be\/wp-content\/uploads\/2021\/02\/check-mark.png 353w\" sizes=\"(max-width: 15px) 100vw, 15px\" \/> <a href=\"https:\/\/www.kamadobbq.be\/en\/customer-support-shipping-and-pick-up\/advice-and-support\/\" target=\"_blank\" rel=\"noopener\">Advice &amp; support<\/a><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text module_class=&#8221;header_section_0_row_0_text_block&#8221; _builder_version=&#8221;4.27.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><img decoding=\"async\" class=\"wp-image-347 alignnone size-medium\" src=\"https:\/\/www.kamadobbq.be\/wp-content\/uploads\/2021\/02\/check-mark-300x300.png\" alt=\"\" width=\"15\" height=\"15\" srcset=\"https:\/\/www.kamadobbq.be\/wp-content\/uploads\/2021\/02\/check-mark-300x300.png 300w, https:\/\/www.kamadobbq.be\/wp-content\/uploads\/2021\/02\/check-mark-100x100.png 100w, https:\/\/www.kamadobbq.be\/wp-content\/uploads\/2021\/02\/check-mark-64x64.png 64w, https:\/\/www.kamadobbq.be\/wp-content\/uploads\/2021\/02\/check-mark-350x350.png 350w, https:\/\/www.kamadobbq.be\/wp-content\/uploads\/2021\/02\/check-mark-150x150.png 150w, https:\/\/www.kamadobbq.be\/wp-content\/uploads\/2021\/02\/check-mark.png 353w\" sizes=\"(max-width: 15px) 100vw, 15px\" \/> Free shipping in the Benelux and France for orders over \u20ac95<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;Tekst&#8221; module_class=&#8221;header_section_0_row_0_text_block&#8221; _builder_version=&#8221;4.27.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><img decoding=\"async\" class=\"wp-image-347 alignnone size-medium\" src=\"https:\/\/www.kamadobbq.be\/wp-content\/uploads\/2021\/02\/check-mark-300x300.png\" alt=\"\" width=\"15\" height=\"15\" srcset=\"https:\/\/www.kamadobbq.be\/wp-content\/uploads\/2021\/02\/check-mark-300x300.png 300w, https:\/\/www.kamadobbq.be\/wp-content\/uploads\/2021\/02\/check-mark-100x100.png 100w, https:\/\/www.kamadobbq.be\/wp-content\/uploads\/2021\/02\/check-mark-64x64.png 64w, https:\/\/www.kamadobbq.be\/wp-content\/uploads\/2021\/02\/check-mark-350x350.png 350w, https:\/\/www.kamadobbq.be\/wp-content\/uploads\/2021\/02\/check-mark-150x150.png 150w, https:\/\/www.kamadobbq.be\/wp-content\/uploads\/2021\/02\/check-mark.png 353w\" sizes=\"(max-width: 15px) 100vw, 15px\" \/> <a href=\"https:\/\/www.kamadobbq.be\/en\/promotions-packages\/\" target=\"_blank\" rel=\"noopener\">Free BBQ pack<\/a><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text module_class=&#8221;header_section_0_row_0_text_block&#8221; _builder_version=&#8221;4.27.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><img decoding=\"async\" class=\"wp-image-347 alignnone size-medium\" src=\"https:\/\/www.kamadobbq.be\/wp-content\/uploads\/2021\/02\/check-mark-300x300.png\" alt=\"\" width=\"15\" height=\"15\" srcset=\"https:\/\/www.kamadobbq.be\/wp-content\/uploads\/2021\/02\/check-mark-300x300.png 300w, https:\/\/www.kamadobbq.be\/wp-content\/uploads\/2021\/02\/check-mark-100x100.png 100w, https:\/\/www.kamadobbq.be\/wp-content\/uploads\/2021\/02\/check-mark-64x64.png 64w, https:\/\/www.kamadobbq.be\/wp-content\/uploads\/2021\/02\/check-mark-350x350.png 350w, https:\/\/www.kamadobbq.be\/wp-content\/uploads\/2021\/02\/check-mark-150x150.png 150w, https:\/\/www.kamadobbq.be\/wp-content\/uploads\/2021\/02\/check-mark.png 353w\" sizes=\"(max-width: 15px) 100vw, 15px\" \/> <a href=\"https:\/\/www.kamadobbq.be\/en\/contact\/\" target=\"_blank\" rel=\"noopener\">Shop opening hours<\/a><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;2. 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visibility: hidden;\" src=\"https:\/\/www.kamadobbq.be\/wp-content\/uploads\/2022\/02\/kamado-joe-logo.svg\" alt=\"\" width=\"214\" height=\"39\" \/><\/p>\n<p><span style=\"color: #c7241e;\">The Kamado &amp; BBQ Specialist!<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_5&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_code disabled_on=&#8221;on|on|off&#8221; module_id=&#8221;search_form&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<pee><div  class=\"dgwt-wcas-search-wrapp dgwt-wcas-has-submit woocommerce dgwt-wcas-style-pirx js-dgwt-wcas-layout-icon-flexible dgwt-wcas-layout-icon-flexible js-dgwt-wcas-mobile-overlay-enabled\">\n\t\t\t\t\t\t\t<svg class=\"dgwt-wcas-loader-circular dgwt-wcas-icon-preloader\" viewBox=\"25 25 50 50\">\n\t\t\t\t\t<circle class=\"dgwt-wcas-loader-circular-path\" cx=\"50\" cy=\"50\" 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This is possible in our BBQ Hall (Meldertsestraat 8, 3545 Zelem, Belgium) open from Monday to Saturday.<br \/>For large orders please give a heads up by mail to <a href=\"https:\/\/www.kamadobbq.be\/en\/contact\/\">info@kamadobbq.be<\/a> or by telephone +32 13 661 636. Please note, a van is required for large models, dimensions can be found in the <a href=\"https:\/\/www.kamadobbq.be\/en\/kamado-benefits\/kamado-joe-technical-sheets\/\">technical sheets<\/a> or contact us <a href=\"https:\/\/www.kamadobbq.be\/en\/contact\/\">info@kamadobbq.be<\/a>.<\/p>\n<h2>\u00a0<\/h2>\n<h2><b>Shipping or delivery <\/b><\/h2>\n<p>For purchases over \u20ac95, you pay no shipping costs (to Belgium, The Netherlands, France, Germany, Denmark &amp; Luxembourg).<\/p>\n<p>For purchases under \u20ac95, the shipping cost is \u20ac10,89 for all shipments to Belgium, The Netherlands &amp; Luxembourg.<\/p>\n<p>We ship both packages and Kamados to every European country. The shipping cost for these shipments can be calculated via the website. They depend on the volume and weight of your order and are automatically displayed before you check out. Can&#8217;t find your country in the list? Please <a href=\"https:\/\/www.kamadobbq.be\/en\/contact\/\">contact<\/a> us.<\/p>\n<p><span style=\"font-size: 16px;\">Shipping procedure:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">For large orders such as a kamado or other pallet size shipment, we will contact you as soon as possible to make an appointment for delivery. We strive to keep the delivery time to a minimum!<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">We try to deliver smaller parcel shipments within 2-3 working days (BeNeLux). You will receive a confirmation of the shipping date by e-mail.<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><strong>When purchasing &#8211; a Konnected Joe, Classic Joe or Big Joe &#8211; or &#8211; a Bastard, M,L or XL &#8211; or &#8211; an OFYR BBQ &#8211; we try to provide personal and free delivery and installation in Belgium and the south of the Netherlands.<\/strong> For this we bundle the deliveries per region. Our specialist takes care of the installation, but needs your help to place the kamado in its cart or table. When placing a Big Joe, the customer must provide two helpers. Contact us for a quote if you cannot provide 2 helpers to assist. If you would like a personal delivery on a date and time of your choice, there is a cost of \u20ac2,42 per km on the total distance (one way) within office hours or \u20ac3,63 per km outside office hours. There is a flat rate of \u20ac60,5 for distances less than 25km within office hours and \u20ac90,75 for distances less than 25km outside office hours. These rates also apply if you prefer delivery with installation of your Junior, Kettle Joe or Masterbuilt Kamado.<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-size: 16px;\">You can also opt for free delivery of your Junior Joe, Kettle Joe, Masterbuilt Kamado, Classic Joe or Bastard Small\/Compact (within BeNeLux and France) on a date of your choice by our transport company. This way you can determine the date of delivery yourself within 1-3 working days after your purchase.<\/span><\/li>\n<li>Would you like delivery with installation in a hard-to-reach place, first floor or higher? Contact us for a quote.<\/li>\n<li>Costs may be charged for deliveries of orders outside standard pallet size.<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">For delivery of your kamado outside the Benelux, the carrier may make a telephone appointment with you so that you can be present to receive the pallet. An additional cost of 25 euros will be charged for this.<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Kamados are securely packed and protected and are delivered on a wooden pallet.<\/li>\n<\/ul>\n<p>Has your order been damaged during transport?<\/p>\n<p>Mention this on the driver&#8217;s consignment note (CMR) and please notify us as soon as possible by <a href=\"https:\/\/www.kamadobbq.be\/en\/contact\/\"><span style=\"color: #e02b20;\">e-mail!<\/span><\/a><\/p>\n<p>&nbsp;<\/p>\n<h2><strong>Unpacking and installation<\/strong><\/h2>\n<p>We provide all our customers with a handy step-by-step plan to make the unpacking and installation of your new barbecue as easy as possible. Of course we are always at your disposal to help you further in case of problems or additional questions. So even if you do not opt \u200b\u200bfor personal delivery, you can of course count on the best service!<\/p>\n<p>[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][\/et_pb_column][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Section&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; background_image=&#8221;https:\/\/www.kamadobbq.be\/wp-content\/uploads\/2021\/03\/Footer-compress-1.jpg&#8221; da_disable_devices=&#8221;off|off|off&#8221; saved_tabs=&#8221;all&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column 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Shop opening hours The Kamado &amp; BBQ Specialist!<div  class=\"dgwt-wcas-search-wrapp dgwt-wcas-has-submit woocommerce dgwt-wcas-style-pirx js-dgwt-wcas-layout-icon-flexible dgwt-wcas-layout-icon-flexible js-dgwt-wcas-mobile-overlay-enabled\">\n\t\t\t\t\t\t\t<svg class=\"dgwt-wcas-loader-circular dgwt-wcas-icon-preloader\" viewBox=\"25 25 50 50\">\n\t\t\t\t\t<circle class=\"dgwt-wcas-loader-circular-path\" cx=\"50\" cy=\"50\" r=\"20\" fill=\"none\"\n\t\t\t\t\t\t stroke-miterlimit=\"10\"\/>\n\t\t\t\t<\/svg>\n\t\t\t\t\t\t<a href=\"#\"  class=\"dgwt-wcas-search-icon js-dgwt-wcas-search-icon-handler\" aria-label=\"Open search bar\">\t\t\t\t<svg\n\t\t\t\t\tclass=\"dgwt-wcas-ico-magnifier-handler\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 18 18\">\n\t\t\t\t\t<path  d=\" M 16.722523,17.901412 C 16.572585,17.825208 15.36088,16.670476 14.029846,15.33534 L 11.609782,12.907819 11.01926,13.29667 C 8.7613237,14.783493 5.6172703,14.768302 3.332423,13.259528 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This is possible in our BBQ Hall (Meldertsestraat [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":8577,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-18484","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.1 (Yoast SEO v28.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Customer support shipping and pick-up | Kamado BBQ<\/title>\n<meta name=\"description\" content=\"Customer support shipping and pick-up. 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