{"id":129557,"date":"2026-09-23T10:19:20","date_gmt":"2026-09-23T08:19:20","guid":{"rendered":"https:\/\/www.kamadobbq.be\/customer-support\/technical-support\/"},"modified":"2026-09-30T09:18:59","modified_gmt":"2026-09-30T07:18:59","slug":"technical-support","status":"publish","type":"page","link":"https:\/\/www.kamadobbq.be\/en\/customer-support\/technical-support\/","title":{"rendered":"Technical Support"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; disabled_on=&#8221;off|off|off&#8221; admin_label=&#8221;1. FR Grijze balk met vinkjes&#8221; module_class=&#8221;header_section_0&#8243; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;0px||||false|false&#8221; da_disable_devices=&#8221;off|off|off&#8221; global_module=&#8221;869&#8243; saved_tabs=&#8221;all&#8221; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row module_id=&#8221;topper&#8221; module_class=&#8221;black_header_top_info topper&#8221; _builder_version=&#8221;4.27.2&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#000000&#8243; width=&#8221;100%&#8221; max_width=&#8221;2137px&#8221; custom_css_main_element=&#8221;padding: 10px 0px 10px 0px; width: 100%; max-width: none;&#8221; custom_css_free_form=&#8221;\/* Zorg dat de rij volledig uitrekt *\/||.topper {||  width: 100% !important;||  max-width: 100% !important;||}&#8221; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; link_option_url=&#8221;https:\/\/www.kamadobbq.be\/shop\/ofyr\/ofyr-workshop\/&#8221; link_option_url_new_window=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: center;\" data-mce-style=\"text-align: center;\"><strong><span style=\"color: #ffffff;\" data-mce-style=\"color: #ffffff;\">\ud83d\udd25 Ontdek onze OFYR Workshop \ud83d\udd25<\/span><\/strong><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_4,1_4,1_4,1_4&#8243; module_class=&#8221;header_section_0_row_0 header_top_info&#8221; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;Tekst&#8221; module_class=&#8221;header_section_0_row_0_text_block&#8221; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<img decoding=\"async\" class=\"wp-image-347 alignnone size-medium\" src=\"https:\/\/www.kamadobbq.be\/wp-content\/uploads\/2021\/02\/check-mark-300x300.png\" alt=\"\" width=\"15\" height=\"15\" srcset=\"https:\/\/www.kamadobbq.be\/wp-content\/uploads\/2021\/02\/check-mark-300x300.png 300w, https:\/\/www.kamadobbq.be\/wp-content\/uploads\/2021\/02\/check-mark-100x100.png 100w, https:\/\/www.kamadobbq.be\/wp-content\/uploads\/2021\/02\/check-mark-64x64.png 64w, https:\/\/www.kamadobbq.be\/wp-content\/uploads\/2021\/02\/check-mark-350x350.png 350w, https:\/\/www.kamadobbq.be\/wp-content\/uploads\/2021\/02\/check-mark-150x150.png 150w, https:\/\/www.kamadobbq.be\/wp-content\/uploads\/2021\/02\/check-mark.png 353w\" sizes=\"(max-width: 15px) 100vw, 15px\" \/> <a href=\"https:\/\/www.kamadobbq.be\/en\/customer-support-shipping-and-pick-up\/advice-and-support\/\" target=\"_blank\" rel=\"noopener\">Persoonlijk advies &amp; support<\/a>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text module_class=&#8221;header_section_0_row_0_text_block&#8221; _builder_version=&#8221;4.27.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><img decoding=\"async\" class=\"wp-image-347 alignnone size-medium\" src=\"https:\/\/www.kamadobbq.be\/wp-content\/uploads\/2021\/02\/check-mark-300x300.png\" alt=\"\" width=\"15\" height=\"15\" data-mce-src=\"https:\/\/www.kamadobbq.be\/wp-content\/uploads\/2021\/02\/check-mark-300x300.png\" srcset=\"https:\/\/www.kamadobbq.be\/wp-content\/uploads\/2021\/02\/check-mark-300x300.png 300w, https:\/\/www.kamadobbq.be\/wp-content\/uploads\/2021\/02\/check-mark-100x100.png 100w, https:\/\/www.kamadobbq.be\/wp-content\/uploads\/2021\/02\/check-mark-64x64.png 64w, https:\/\/www.kamadobbq.be\/wp-content\/uploads\/2021\/02\/check-mark-350x350.png 350w, https:\/\/www.kamadobbq.be\/wp-content\/uploads\/2021\/02\/check-mark-150x150.png 150w, https:\/\/www.kamadobbq.be\/wp-content\/uploads\/2021\/02\/check-mark.png 353w\" sizes=\"(max-width: 15px) 100vw, 15px\" \/> Gratis verzending in de Benelux en Frankrijk vanaf \u20ac95<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;Tekst&#8221; module_class=&#8221;header_section_0_row_0_text_block&#8221; _builder_version=&#8221;4.27.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><img decoding=\"async\" class=\"wp-image-347 alignnone size-medium\" src=\"https:\/\/www.kamadobbq.be\/wp-content\/uploads\/2021\/02\/check-mark-300x300.png\" alt=\"\" width=\"15\" height=\"15\" data-mce-src=\"https:\/\/www.kamadobbq.be\/wp-content\/uploads\/2021\/02\/check-mark-300x300.png\" srcset=\"https:\/\/www.kamadobbq.be\/wp-content\/uploads\/2021\/02\/check-mark-300x300.png 300w, https:\/\/www.kamadobbq.be\/wp-content\/uploads\/2021\/02\/check-mark-100x100.png 100w, https:\/\/www.kamadobbq.be\/wp-content\/uploads\/2021\/02\/check-mark-64x64.png 64w, https:\/\/www.kamadobbq.be\/wp-content\/uploads\/2021\/02\/check-mark-350x350.png 350w, https:\/\/www.kamadobbq.be\/wp-content\/uploads\/2021\/02\/check-mark-150x150.png 150w, https:\/\/www.kamadobbq.be\/wp-content\/uploads\/2021\/02\/check-mark.png 353w\" sizes=\"(max-width: 15px) 100vw, 15px\" \/> <a href=\"\/?page_id=41243\" target=\"_blank\" rel=\"noopener\" data-mce-href=\"https:\/\/www.kamadobbq.be\/en\/promotions-packages\/\">Gratis barbecuepakket<\/a><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text module_class=&#8221;header_section_0_row_0_text_block&#8221; _builder_version=&#8221;4.27.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><img decoding=\"async\" class=\"wp-image-347 alignnone size-medium\" src=\"https:\/\/www.kamadobbq.be\/wp-content\/uploads\/2021\/02\/check-mark-300x300.png\" alt=\"\" width=\"15\" height=\"15\" data-mce-src=\"https:\/\/www.kamadobbq.be\/wp-content\/uploads\/2021\/02\/check-mark-300x300.png\" srcset=\"https:\/\/www.kamadobbq.be\/wp-content\/uploads\/2021\/02\/check-mark-300x300.png 300w, https:\/\/www.kamadobbq.be\/wp-content\/uploads\/2021\/02\/check-mark-100x100.png 100w, https:\/\/www.kamadobbq.be\/wp-content\/uploads\/2021\/02\/check-mark-64x64.png 64w, https:\/\/www.kamadobbq.be\/wp-content\/uploads\/2021\/02\/check-mark-350x350.png 350w, https:\/\/www.kamadobbq.be\/wp-content\/uploads\/2021\/02\/check-mark-150x150.png 150w, https:\/\/www.kamadobbq.be\/wp-content\/uploads\/2021\/02\/check-mark.png 353w\" sizes=\"(max-width: 15px) 100vw, 15px\" \/> <a href=\"\/?page_id=250\" target=\"_blank\" rel=\"noopener\" data-mce-href=\"https:\/\/www.kamadobbq.be\/en\/contact\/\">Openingsuren winkel<\/a><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;2. 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data-mce-src=\"https:\/\/www.kamadobbq.be\/wp-content\/uploads\/kamadobbq-logo-2.svg\" data-mce-style=\"padding-bottom: 10px; margin-right: 10px;\"><img decoding=\"async\" class=\"wp-image-602 alignnone \" style=\"padding-bottom: 10px; opacity: 0; visibility: hidden;\" src=\"https:\/\/www.kamadobbq.be\/wp-content\/uploads\/kamado-joe-logo.svg\" alt=\"\" width=\"214\" height=\"39\" data-mce-src=\"https:\/\/www.kamadobbq.be\/wp-content\/uploads\/kamado-joe-logo.svg\" data-mce-style=\"padding-bottom: 10px; opacity: 0; visibility: hidden;\"><\/p>\n<p><span style=\"color: #c7241e;\" data-mce-style=\"color: #c7241e;\">De Kamado &amp; BBQ Specialist!<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_5&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_code disabled_on=&#8221;on|on|off&#8221; module_id=&#8221;search_form&#8221; _builder_version=&#8221;4.27.2&#8243; 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Our technicians will come to you and help resolve the problem on site.<\/p>\n<ul data-spread=\"false\">\n<li>Technical Assistance: \u20ac150 for the first hour \/ \u20ac35 per started half hour thereafter. This rate applies when the service is scheduled by us. If you choose a specific date and time, our standard delivery rates apply.<\/li>\n<li>Would you rather bring your appliance to us? That&#8217;s also possible. Please note that the rate is \u20ac70 per hour.<\/li>\n<\/ul>\n<p>Contact us on +32 13 66 16 36 or by email at <a href=\"mailto:info@kamadobbq.be\" data-mce-href=\"mailto:info@kamadobbq.be\">info@kamadobbq.be<\/a>. We will get back to you as soon as possible to arrange your service appointment.<\/p>\n<p>[\/et_pb_text][et_pb_cta button_url=&#8221;mailto:%20info@kamadobbq.be&#8221; url_new_window=&#8221;on&#8221; button_text=&#8221;Contact us&#8221; _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; use_background_color=&#8221;off&#8221; custom_button=&#8221;on&#8221; button_text_size=&#8221;25px&#8221; button_text_color=&#8221;#FFFFFF&#8221; button_bg_color=&#8221;#E02B20&#8243; button_border_width=&#8221;4px&#8221; min_height=&#8221;50.6px&#8221; custom_padding=&#8221;9px|||||&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_cta][et_pb_text _builder_version=&#8221;4.27.7&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2><img decoding=\"async\" class=\"wp-image-128434 alignnone size-large\" style=\"float: right;\" src=\"https:\/\/www.kamadobbq.be\/wp-content\/uploads\/2026\/09\/fix-kamado-576x1024.webp\" alt=\"\" width=\"154\" height=\"274\" data-mce-src=\"https:\/\/www.kamadobbq.be\/wp-content\/uploads\/2026\/09\/fix-kamado-576x1024.webp\" data-mce-style=\"float: right;\"> &nbsp;*General terms and conditions:<\/h2>\n<ul>\n<li>We expect the appliance to be in a reasonable condition. An additional charge may apply for extremely dirty or neglected appliances. Please send us photos of your kamado in advance.<\/li>\n<li>As the owner of the appliance, we ask that you are present or nearby while the repair is being carried out. This allows you to indicate where any adjustments may be needed. For the removal and reinstallation of certain parts, the assistance of a second person is required, especially for larger models such as the Big Joe, Bastard XL or Monolith LeChef.<\/li>\n<li>The customer must provide hot water on site.<\/li>\n<\/ul>\n<p>[\/et_pb_text][et_pb_divider show_divider=&#8221;off&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][\/et_pb_column_inner][\/et_pb_row_inner][\/et_pb_column][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Section&#8221; _builder_version=&#8221;4.27.2&#8243; _module_preset=&#8221;default&#8221; background_image=&#8221;https:\/\/www.kamadobbq.be\/wp-content\/uploads\/2021\/03\/Footer-compress-1.jpg&#8221; background_video_mp4=&#8221;https:\/\/www.youtube.com\/watch?list=TLGGqIAfq_RKqJYyNDA3MjAyNQ&#038;v=G3F_d92ncKs&#8221; background_enable_video_mp4=&#8221;off&#8221; da_disable_devices=&#8221;off|off|off&#8221; 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Our technicians will come to you [&hellip;]<\/p>\n","protected":false},"author":9837,"featured_media":36433,"parent":18494,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-129557","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.1 (Yoast SEO v28.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Technical Support - Kamado BBQ | De Kamado &amp; BBQ Specialist!<\/title>\n<meta name=\"description\" content=\"Are you having a problem with your Kamado that you can\u2019t sort out yourself? 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